Issues

Problems our customers have reported to us.

Damaged on arrival

ClosedLow

Andaman Engineering · Assignee Siriporn Boonmee

Description

Several units arrived crushed or torn and cannot be used.

Details

Activity

Siriporn Boonmee logged the issue Sep 8, 2026, 11:48 AM
Kittisak Thongdee commented Sep 8, 2026, 2:16 PM
Logged from Manee's call. Looking into it today.
Kittisak Thongdee moved it to Open Sep 8, 2026, 4:13 PM
Siriporn Boonmee moved it to In progress Sep 9, 2026, 3:15 PM
Siriporn Boonmee commented Sep 13, 2026, 10:47 AM
Asked Manee for the order number on their side.
Siriporn Boonmee moved it to Waiting on customer Sep 13, 2026, 3:12 PM
Siriporn Boonmee commented Sep 16, 2026, 1:48 PM
Flagged to the account owner.
Siriporn Boonmee commented Sep 18, 2026, 10:03 AM
Checked a sample from our own stock: same problem.
Siriporn Boonmee moved it to In progress Sep 18, 2026, 5:12 PM
Siriporn Boonmee commented Sep 23, 2026, 10:10 AM
Supplier confirmed a bad batch; the rest of the stock is fine.
Siriporn Boonmee moved it to Resolved Sep 23, 2026, 12:53 PM
Siriporn Boonmee moved it to Closed Sep 27, 2026, 1:07 PM