Issues

Problems our customers have reported to us.

Quality below the sample

ClosedHigh

Udon Pharmacy Co., Ltd. · Assignee Kittisak Thongdee

Description

The delivered goods do not match the sample the customer approved.

Details

Activity

Siriporn Boonmee logged the issue Oct 11, 2026, 3:26 PM
Wipada Saengchai commented Oct 14, 2026, 10:21 AM
Called Wichit back to go through the details.
Wipada Saengchai moved it to Open Oct 14, 2026, 1:57 PM
Kittisak Thongdee commented Oct 14, 2026, 2:39 PM
Asked the warehouse to check the batch.
Kittisak Thongdee moved it to In progress Oct 14, 2026, 4:59 PM
Nattapong Wongsawat commented Oct 14, 2026, 5:09 PM
Called Wichit: they're fine to wait until next week.
Kittisak Thongdee commented Oct 16, 2026, 9:21 AM
Waiting for Wichit to confirm the delivery address.
Kittisak Thongdee moved it to Waiting on customer Oct 16, 2026, 9:24 AM
Kittisak Thongdee commented Oct 16, 2026, 10:17 AM
Credit note raised for the affected units.
Kittisak Thongdee moved it to Resolved Oct 16, 2026, 5:57 PM
Kittisak Thongdee commented Oct 18, 2026, 11:09 AM
Wichit is happy for this to close.
Kittisak Thongdee moved it to Closed Oct 18, 2026, 12:35 PM