Issues

Problems our customers have reported to us.

Delivered to the wrong branch

ClosedMedium

Lat Phrao Plastics · Assignee Wipada Saengchai

Description

The order went to another branch of the customer's business.

Details

Activity

Siriporn Boonmee logged the issue Oct 8, 2026, 9:02 AM
Kittisak Thongdee commented Oct 11, 2026, 8:46 AM
Taking this one. I'll update Somchai by the end of the day.
Kittisak Thongdee moved it to Open Oct 11, 2026, 1:40 PM
Wipada Saengchai commented Oct 15, 2026, 9:41 AM
Asked the warehouse to check the batch.
Wipada Saengchai moved it to In progress Oct 15, 2026, 11:33 AM
Wipada Saengchai commented Oct 21, 2026, 10:12 AM
Waiting for Somchai to confirm the delivery address.
Wipada Saengchai moved it to Waiting on customer Oct 21, 2026, 11:18 AM
Wipada Saengchai commented Oct 27, 2026, 10:55 AM
Went through it with the account owner.
Wipada Saengchai moved it to In progress Oct 27, 2026, 11:07 AM
Wipada Saengchai commented Oct 31, 2026, 10:48 AM
Collection booked for the extra delivery.
Wipada Saengchai moved it to Resolved Oct 31, 2026, 12:40 PM
Wipada Saengchai commented Nov 5, 2026, 1:52 PM
No reply in a week; closing.
Wipada Saengchai moved it to Closed Nov 5, 2026, 4:56 PM