Issues

Problems our customers have reported to us.

Wrong item delivered

ClosedHigh

Sathorn Paper Products Co., Ltd. · Assignee Siriporn Boonmee

Description

The delivery held a different product from the one on the order.

Details

Activity

Wipada Saengchai logged the issue Aug 13, 2026, 2:44 PM
Wipada Saengchai moved it to Open Aug 15, 2026, 1:01 PM
Siriporn Boonmee commented Aug 15, 2026, 1:53 PM
Following up tomorrow morning.
Siriporn Boonmee commented Aug 16, 2026, 10:01 AM
Sent Nok the options; waiting for their choice.
Siriporn Boonmee moved it to Waiting on customer Aug 16, 2026, 10:33 AM
Siriporn Boonmee commented Aug 16, 2026, 11:25 AM
Following up tomorrow morning.
Siriporn Boonmee commented Aug 16, 2026, 1:04 PM
Credit note raised for the affected units.
Siriporn Boonmee moved it to Resolved Aug 16, 2026, 4:05 PM
Siriporn Boonmee commented Aug 22, 2026, 12:32 PM
Nok is happy for this to close.
Siriporn Boonmee moved it to Closed Aug 22, 2026, 4:21 PM