Issues

Problems our customers have reported to us.

Quantity change after confirmation

ClosedHigh

Rayong Craft Packaging Co., Ltd. · Assignee Wipada Saengchai

Description

The customer needs a different quantity on a confirmed order.

Details

Activity

Wipada Saengchai logged the issue Oct 6, 2026, 9:20 AM
Kittisak Thongdee commented Oct 8, 2026, 12:32 PM
Checked the account history: nothing like this before.
Kittisak Thongdee moved it to Open Oct 8, 2026, 5:10 PM
Wipada Saengchai commented Oct 9, 2026, 11:06 AM
Waiting for Nipon to confirm the delivery address.
Wipada Saengchai moved it to Waiting on customer Oct 9, 2026, 12:57 PM
Wipada Saengchai commented Oct 11, 2026, 12:30 PM
Following up tomorrow morning.
Somsak Rattanakul commented Oct 13, 2026, 9:04 AM
Chased the warehouse again.
Wipada Saengchai commented Oct 14, 2026, 8:55 AM
Collection booked for the extra delivery.
Wipada Saengchai moved it to Resolved Oct 14, 2026, 5:09 PM
Wipada Saengchai moved it to Closed Oct 24, 2026, 9:42 AM