Issues

Problems our customers have reported to us.

Question about credit terms

ClosedUrgent

Samui Pharmacy Group · Assignee Siriporn Boonmee

Description

The customer asks whether its payment terms can be extended.

Details

Activity

Wipada Saengchai logged the issue May 26, 2026, 2:52 PM
Siriporn Boonmee commented May 29, 2026, 8:39 AM
Logged from Ekkachai's call. Looking into it today.
Siriporn Boonmee moved it to Open May 29, 2026, 8:48 AM
Siriporn Boonmee commented May 29, 2026, 11:25 AM
Checked a sample from our own stock: same problem.
Siriporn Boonmee moved it to In progress May 29, 2026, 11:43 AM
Siriporn Boonmee commented May 29, 2026, 1:15 PM
Asked Ekkachai for photos of the affected units.
Siriporn Boonmee moved it to Waiting on customer May 29, 2026, 1:51 PM
Siriporn Boonmee commented May 29, 2026, 1:56 PM
Checked a sample from our own stock: same problem.
Siriporn Boonmee moved it to In progress May 29, 2026, 2:14 PM
Siriporn Boonmee commented May 29, 2026, 2:37 PM
Following up tomorrow morning.
Siriporn Boonmee commented May 29, 2026, 3:25 PM
Called Ekkachai: they're fine to wait until next week.
Siriporn Boonmee commented May 29, 2026, 3:59 PM
Agreed the change with the account owner and told Ekkachai.
Siriporn Boonmee moved it to Resolved May 29, 2026, 6:00 PM
Siriporn Boonmee moved it to Closed Jun 6, 2026, 3:38 PM