Issues

Problems our customers have reported to us.

Packaging torn in transit

ClosedHigh

Siam Clinic Group · Assignee Wipada Saengchai

Description

The outer packaging was torn and the contents are exposed to dust.

Details

Activity

Siriporn Boonmee logged the issue Sep 9, 2026, 9:43 AM
Siriporn Boonmee moved it to Open Sep 12, 2026, 1:58 PM
Wipada Saengchai commented Sep 14, 2026, 4:05 PM
Flagged to the account owner.
Wipada Saengchai commented Sep 15, 2026, 8:56 AM
Waiting for Kamon to confirm the delivery address.
Wipada Saengchai moved it to Waiting on customer Sep 15, 2026, 9:15 AM
Wipada Saengchai commented Sep 15, 2026, 12:02 PM
Called Kamon: they're fine to wait until next week.
Wipada Saengchai commented Sep 15, 2026, 2:03 PM
Supplier confirmed a bad batch; the rest of the stock is fine.
Wipada Saengchai moved it to Resolved Sep 15, 2026, 3:54 PM
Wipada Saengchai moved it to Closed Sep 22, 2026, 3:48 PM