Issues

Problems our customers have reported to us.

Damaged on arrival

ClosedMedium

Sathorn Paper Products Co., Ltd. · Assignee Siriporn Boonmee

Description

Several units arrived crushed or torn and cannot be used.

Details

Activity

Kittisak Thongdee logged the issue Sep 24, 2026, 1:50 PM
Kittisak Thongdee commented Sep 26, 2026, 8:42 AM
Taking this one. I'll update Anan by the end of the day.
Kittisak Thongdee moved it to Open Sep 26, 2026, 5:38 PM
Malee Chanthra commented Oct 3, 2026, 11:46 AM
Following up tomorrow morning.
Siriporn Boonmee commented Oct 7, 2026, 9:39 AM
Checked a sample from our own stock: same problem.
Siriporn Boonmee moved it to In progress Oct 7, 2026, 10:47 AM
Siriporn Boonmee commented Oct 7, 2026, 1:49 PM
Asked Anan for photos of the affected units.
Siriporn Boonmee moved it to Waiting on customer Oct 7, 2026, 3:45 PM
Siriporn Boonmee moved it to Resolved Oct 12, 2026, 9:05 AM
Siriporn Boonmee moved it to Closed Oct 21, 2026, 11:47 AM