Issues

Problems our customers have reported to us.

Wrong item delivered

ClosedMedium

Sathorn Paper Products Co., Ltd. · Assignee Kittisak Thongdee

Description

The delivery held a different product from the one on the order.

Details

Activity

Siriporn Boonmee logged the issue Jun 16, 2026, 8:43 AM
Siriporn Boonmee commented Jun 16, 2026, 10:46 AM
Logged from Nok's call. Looking into it today.
Siriporn Boonmee moved it to Open Jun 16, 2026, 3:31 PM
Malee Chanthra commented Jun 19, 2026, 1:03 PM
Following up tomorrow morning.
Kittisak Thongdee commented Jun 23, 2026, 11:36 AM
Called Nok: they're fine to wait until next week.
Kittisak Thongdee moved it to In progress Jun 25, 2026, 12:34 PM
Kittisak Thongdee commented Jun 25, 2026, 4:25 PM
Supplier confirmed a bad batch; the rest of the stock is fine.
Kittisak Thongdee moved it to Resolved Jun 25, 2026, 5:11 PM
Kittisak Thongdee moved it to Closed Jul 5, 2026, 5:59 PM